Overseas Travel Bureau

FAQ (Frequently Asked Questions)

 What do I do when I need assistance?
Customer support details are provided on your air-ticket or travel voucher. Or you may contact our customer support team via our Contact Us form or the contact numbers provided in the same page and we will respond to your inquiry within 24 hours during business days.

What is an E-ticket?
An E-ticket (electronic ticket) is a paper-less ticket. Instead of receiving a paper ticket, you will be sent a confirmation number via e-mail to use at the airport check-in with your valid photo ID (such as a driver's license or passport) to receive your boarding pass. Using an E-ticket is very simple and completely secure. You CAN'T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job or you can contact us for the confirmation reference number to get e-mail or e-ticket.

If I purchase an E-ticket, what do I get as proof of purchase?
On buying an E-ticket, you will be sent a confirmation for the same via e-mail. Travelers can present a copy of the same at the time of check-in along with valid photo identification (such as a driver's license or passport). In case, the passenger did not received the e-mail containing the E-Ticket information, the passenger can get in touch with our customer support & request for the same. 

What should I know before I book an airline ticket from Overseas Travel Bureau Online?
One should know that there are certain restrictions attached that with Special low prices. Once reservation for discounted airline tickets has been made and the payment has been provided to us, your reservation CANNOT be changed, and is completely NON-REFUNDABLE, subject to fare basis & airline restrictions.

Tickets are completely non-refundable and non-changeable. Any domestic schedule changes must be made 72 hours prior to the original departure time. To ensure hassle free travel, all reservations must be made in the EXACT name of the person traveling. Nicknames or alias cannot be used. Please note that NAME CHANGE IS NOT PERMITTED AT ANY COST.

For international travel, the name on the reservation must be EXACTLY as it appears on the traveler's passport. This is done as a security precaution for our customers. Overseas Travel Bureau Online has established these procedures to prevent credit card fraud and to protect our customers. 

Why can't I find my requested operating flight in my search result?
This is due to several reasons:
     » The flights may be sold out.
     » Very Close to the departure time.
     » Flight has been cancelled by the airline.
     » The schedule may require more than one airline to connect and the booking engine may not recognize this.
     » If you do not find available space for the particular fare or carrier, a request may be made by sending us an email, or call to our customer support.

How do I know what restrictions apply to the ticket that I want to buy?
We strongly suggest that you read through all the Fare rules, Terms and Conditions, Restrictions & Penalties. You may also get the same information in advance by calling our customer support executive. If the ticket you wish to purchase is restricted, you are entering into a binding contract. There are other flight options that have higher rates, but they will allow more flexibility; i.e. changes in your travel plans without any fee. It is important to consider all possibilities before you purchase a cheaper ticket with restrictions.

How should I re-confirm or verify my flight reservation/booking?
To verify/confirm or re-confirm that your reservation/booking was made, you can contact the airline directly or contact our Customer Support Team via our Contact Us form.

What are the valid travel documents required to get boarding pass/check-in at Airport?
Please carry your e-ticket print out along with a valid Photo Identification Proof at the time of check-in.

     » Valid Passport
     » Valid Driving License
     » Election Photo Identification Card
     » Photo Credit Card
     » Photo Identification Card issued by the employer being government & reputed sector organizations.

How do I cancel or change my flight- travel reservation?
Please contact our Customer Support Team via our Contact Us form. Overseas Travel Bureau Online will charge a service fee of QAR100/- per ticket over and above airlines charges. Tickets issued on Special Fares have the most restrictions and are Non-Refundable. In case of a No Show or if the passenger fails to travel under any circumstances, Overseas Travel Bureau Online will NOT be liable to waive off any cancellation/other charge.

If the cancellation request is less than 24 hours prior to departure date, passengers are requested to contact their respective Airline office & get the cancellation endorsement on the ticket. This is applicable for Electronic Ticket as well as Paper Ticket.
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